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Returns & Refunds Policy
Last updated: 2026
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Thank you for purchasing from Your Inner Sparkle. I want you to be happy with your order. This policy explains how returns and refunds are handled.
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Returns
If you change your mind, you may return your item within 14 days of receiving it, in line with UK consumer regulations.
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To be eligible for a return:
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The item must be unused and in its original condition
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It must be returned in its original packaging, where possible
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You are responsible for the cost of return postage unless the item is faulty or damaged.
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Non-returnable items
Due to the nature of printed products, items that have been used, written in, or personalised cannot be returned.
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Faulty or damaged items
If your item arrives damaged or faulty, please contact me within 7 days of delivery, including a photo where possible. I will arrange a replacement or refund as appropriate.
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Refunds
Once a return is received and inspected, I will notify you of the outcome.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 working days for the refund to appear, depending on your payment provider
Original postage costs are non-refundable unless the item is faulty or damaged.
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Exchanges
At this time, exchanges are not offered. Please return the item in line with the policy above and place a new order if you wish to purchase a different product.
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Local collection and hand delivery
For items collected in person or hand-delivered locally, the same returns and refunds policy applies. Please contact me directly if there is an issue with your order.
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How to request a return or refund
To request a return or report an issue, please contact me at:
cathy@cathymumford.com
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Please include your order number and a brief explanation.
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Questions
If you have any questions about returns or refunds, feel free to get in touch.